Client Charter

·         New students registration will be completed within 30 minutes per student

·         Each new student will be provided with a Student Guidebook and a Program Study Guidebook on their registration day

·         Ensure all complete documents related to students allowances be sent to Finance Division within 15 working days after the registration day

·         Examination results will be given to returning students on their registration day

·         All claims by staffs and suppliers will be settled within 14 working days of receipt of the complete documents

·         Phone calls will be answered within 3 rings

·         Clients will be entertained within 15 minutes of their arrival

·         Lecturers’ class schedule will be distributed to them 1 week before academic session starts

·         Lecturers’ observation schedule will be distributed to them on the first week of each academic session

·         All information needed by the Trust Holders will be entertain within one week of receipt of request