Client Charter
· New students registration will be completed within 30 minutes per student
· Each new student will be provided with a Student Guidebook and a Program Study Guidebook on their registration day
· Ensure all complete documents related to students allowances be sent to Finance Division within 15 working days after the registration day
· Examination results will be given to returning students on their registration day
· All claims by staffs and suppliers will be settled within 14 working days of receipt of the complete documents
· Phone calls will be answered within 3 rings
· Clients will be entertained within 15 minutes of their arrival
· Lecturers’ class schedule will be distributed to them 1 week before academic session starts
· Lecturers’ observation schedule will be distributed to them on the first week of each academic session
· All information needed by the Trust Holders will be entertain within one week of receipt of request